Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions:

  • “Company” refers to YUMMY BOX 9 SDN. BHD.
  • “Goods” refers to snacks, chips, biscuits, cookies, chocolates, sweets, beverages, and other products sold on Our Website.
  • “Orders” means requests to purchase Goods from Us.
  • “Service” refers to Our Website, accessible at https://y-box9.com.
  • “You” refers to any individual or entity accessing or using Our Website.

2. Use of Website

By using Our Website, You agree to these Terms & Conditions. You agree to provide accurate information when placing Orders and to use the Website only for lawful purposes.

3. Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, availability, and prices are accurate. Product packaging or appearance may vary. Prices and availability may change without prior notice, subject to applicable law.

4. Orders and Payments

All Orders are subject to product availability and payment confirmation. Payments are processed through third-party payment providers and may be subject to their terms and policies. We reserve the right to cancel Orders where reasonably necessary, including in cases of suspected fraud, unavailable products, or pricing errors. Appropriate refunds will be arranged where applicable.

5. Shipping and Delivery

We provide free standard shipping within Malaysia, with an estimated delivery timeframe of 7 days. Overnight and international shipping are not available. Delivery times may vary due to courier delays, public holidays, or unforeseen circumstances.

6. Returns and Refunds

Returns, refunds, and exchanges are handled according to Our Return, Refund & Exchange Policy. Customers should report incorrect, damaged, defective, spoiled, or misdescribed Goods promptly. Nothing in this policy excludes rights provided under applicable consumer protection laws.

7. Intellectual Property

All website content, logos, text, and design elements owned by or licensed to the Company may not be reproduced or used commercially without permission, except as permitted by law.

8. Limitation of Liability

We take reasonable steps to maintain Our Website and provide accurate product information. To the extent permitted by law, We are not liable for indirect losses arising from website interruptions or delays beyond Our reasonable control. Nothing in these Terms excludes liability that cannot legally be excluded.

9. Privacy

Personal information is handled in accordance with Our Privacy Policy and applicable Malaysian data protection laws.

10. Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Disputes shall be handled in accordance with applicable Malaysian law and the jurisdiction of the competent Malaysian courts. Nothing in this section limits any mandatory consumer rights.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be published on this page.

12. Contact Us

Company: YUMMY BOX 9 SDN. BHD.
Website: https://y-box9.com
Email: yummybox9@outlook.com
Phone: +60 11-5874 1582
Address: NO. 54A, JALAN PULAI MUTIARA 9/5, TAMAN PULAI MUTIARA 2, 81300 JOHOR BAHRU, JOHOR, MALAYSIA.