Shipping Policy

1. Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to YUMMY BOX 9 SDN. BHD.
  • “Goods” refers to the snacks, chips, biscuits, cookies, chocolates, sweets, beverages, and other products offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the YUMMY BOX 9 SDN. BHD. website, accessible from https://y-box9.com.
  • “You” means the individual accessing the Service or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Shipping” refers to the delivery of Goods purchased through Our Website to the delivery address provided by You.
  • “Shipping Provider” refers to a courier company or logistics service provider responsible for delivering Your Order.

2. Shipping Coverage

YUMMY BOX 9 SDN. BHD. currently provides shipping services within Malaysia only.

We aim to make it convenient for customers across Malaysia to purchase snacks, biscuits, cookies, candies, chocolates, and beverages through Our Website.

We do not offer international shipping. Orders with delivery addresses outside Malaysia cannot be accepted for delivery under Our current shipping arrangements.

Customers are responsible for providing a complete and accurate Malaysian delivery address when placing an Order.

3. Shipping Fees

We currently offer free shipping within Malaysia.

Customers will not be charged a standard shipping fee for eligible Orders delivered within Our supported Malaysian delivery areas.

If any special delivery arrangements or additional charges apply in the future, the relevant information will be communicated clearly before an Order is confirmed.

We reserve the right to update Our shipping arrangements and fees from time to time, subject to applicable laws. Any applicable charges will be disclosed before You complete Your purchase.

4. Order Processing Time

After You place an Order through Our Website, We will process the Order and prepare the Goods for shipment.

Order processing may include payment confirmation, product availability checks, packing, and preparation for collection by the Shipping Provider.

Processing times may vary depending on order volume, product availability, public holidays, and other operational circumstances.

Please ensure that Your contact information and delivery address are correct before submitting Your Order. Incorrect or incomplete information may delay processing or delivery.

5. Delivery Timeframe

We aim to deliver Orders within 7 days, subject to payment confirmation, order processing, courier availability, and delivery location.

The delivery timeframe is an estimate and may vary depending on the destination, courier operations, public holidays, adverse weather, or other circumstances beyond Our reasonable control.

If You have not received Your Order within the expected timeframe, please contact Us so that We can assist in checking the delivery status.

Where a delay is identified, We will take reasonable steps to communicate relevant updates and assist with enquiries.

6. No Overnight Delivery

We do not currently provide overnight delivery or guaranteed next-day delivery services.

All Orders are handled through Our standard shipping arrangements. Customers who require urgent or overnight delivery should note that such services are not available at this time.

We will update this Shipping Policy if overnight or expedited delivery options become available in the future.

7. Order Confirmation and Tracking

After placing an Order, You should retain Your order confirmation and any related transaction details for reference.

Where tracking information is available from the Shipping Provider, We may provide the relevant tracking details or delivery updates.

Tracking availability and update frequency depend on the Shipping Provider and the services used for Your Order.

If You experience difficulty tracking Your shipment, ple