1. Return, Refund & Exchange
All items sold are non-refundable and non-exchangeable, except in the following circumstances:
- The wrong item was delivered.
- The item received does not match the description, specifications, or information advertised on Our Website.
- The item arrived damaged, defective, or spoiled.
- Delivery exceeded the timeframe stated in Our Shipping Policy.
All requests are subject to review and verification.
2. Required Evidence
To request a return, refund, or replacement, customers must provide:
- A clear, continuous unboxing video showing the unopened parcel, shipping label, packaging, and items received.
- Clear photographs of any incorrect, damaged, defective, or spoiled items.
- Order details and any additional supporting evidence reasonably requested by Us.
3. Request Deadline
All return, refund, or exchange requests must be submitted to yummybox9@outlook.com within 24 hours of receiving the items.
Late or incomplete requests may be rejected, subject to applicable consumer protection laws.
4. Review and Resolution
Once We receive the request and supporting evidence, We will review the case and inform the customer of the outcome.
Where a request is approved, We may arrange an appropriate refund, replacement, or other resolution, depending on the circumstances and applicable laws.
5. Contact Us
For return, refund, or exchange enquiries, please contact:
YUMMY BOX 9 SDN. BHD.
Email: yummybox9@outlook.com
Website: https://y-box9.com